Privacy Policy

At ProteX Fire, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and safeguard the information you provide when using our website.

By using this website, you agree to the practices described in this policy.

Information We Collect

When you interact with our website, we may collect personal information including:

  • Full name

  • Company name

  • Email address

  • Phone number

  • Property or business address (where provided)

  • Information submitted through contact, quote or enquiry forms

We may also collect anonymous website information, including:

  • Browser type

  • Device information

  • IP address

  • Pages visited

  • Website usage statistics

This information helps us improve our website and better understand how visitors use our services.

How We Use Your Information

Your information may be used to:

  • Respond to enquiries and quote requests

  • Arrange inspections or services

  • Provide information about our fire protection services

  • Improve our website and customer experience

  • Communicate regarding projects or appointments

  • Send service updates or marketing communications (only where you have opted in)

We will never sell or rent your personal information to third parties.

Third-Party Services

We may use trusted third-party providers for:

  • Website hosting

  • Website analytics

  • Contact forms

  • Email communications

  • Payment processing (where applicable)

These providers manage information in accordance with their own privacy policies.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, alteration or disclosure.

While we implement appropriate security measures, no online transmission can be guaranteed to be completely secure.

Access to Your Information

You may request access to the personal information we hold about you or request corrections by contacting us directly.

Marketing Communications

If you subscribe to our mailing list, you may receive occasional emails about new products, offers or educational resources. You can unsubscribe at any time using the link provided in every email.

Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page.

Contact Us

If you have any questions regarding our Privacy Policy, please contact:

ProteX Fire
Email: admin@protexfire.com.au
Website: https://www.protexfire.com.au